AB-900: Introduction to Microsoft 365 administration and AI

No prerequisite

Explore the basics of Microsoft 365 security

• Explain the fundamentals of the Zero Trust security model and how they apply to Microsoft 365.
• Identify the built-in security tools and features available in Microsoft 365 to protect identities, endpoints, data, applications, infrastructure, and networks.
• Summarize the key tasks involved in creating a layered security strategy, including assessment, identity protection, endpoint compliance, data classification, threat monitoring, and user education.
• Describe the threat protection and intelligence capabilities of Microsoft 365, including how they help detect, investigate, and respond to security threats.
• Learn the fundamentals of identity and access management, including authentication, single sign-on, and role-based access control in Microsoft 365.
• Recognize best practices for troubleshooting, monitoring, and maintaining a secure Microsoft 365 environment.

Learn about Microsoft 365 core services and admin controls

• Learn how Microsoft 365 brings together tools like Exchange, Teams, SharePoint, and OneDrive into a secure, cloud-connected environment.
• Use the Microsoft 365 admin center to access service management areas, perform configuration tasks, and monitor service health.
• Describe the initial setup tasks in Exchange, SharePoint, and Teams.
• Learn how identity controls, access policies, and compliance configurations protect against unauthorized access and misuse.
• Securely delegate permissions and responsibilities using predefined or custom admin roles.

Protect and govern Microsoft 365 data

• Learn about the key features and benefits of Microsoft Purview for data protection, governance, and compliance in Microsoft 365.
• Identify and classify sensitive information using automated and manual tools, including sensitivity labels and trainable classifiers.
• Implement and manage data loss prevention (DLP), insider risk management, and communications compliance policies.
• Describe best practices for data lifecycle management, including retention, archiving, and deletion of organizational data.
• Recognize and address the risks of oversharing and governance of data access in SharePoint and other collaboration platforms.
• Learn how Microsoft 365 Copilot accesses and secures data, and how to monitor and control AI-driven data interactions for compliance and security.

Explore Microsoft 365 Copilot and agents

• Explain the architecture and key components of Microsoft 365 Copilot, including Microsoft Graph, orchestration services, and large language models.
• Describe the differences between Copilot and agents, and identify the scenarios where each is most effective for productivity and automation.
• Understand the different types of agents available in Microsoft 365, including pre-built, custom, SharePoint, and advanced agents, and their roles in supporting business workflows.
• Summarize licensing models and deployment strategies for Microsoft 365 Copilot and agents, including feature enablement and administrative controls.
• Recognize best practices for planning, configuring, and governing Copilot and agents to ensure security, compliance, and effective adoption.
• Identify real-world use cases for Copilot and agents, and then select the right tool for the specific business needs within the Microsoft 365 ecosystem.

Perform basic administrative tasks for Microsoft 365 Copilot

• Manage Microsoft 365 Copilot licenses and pay-as-you-go billing.
• Monitor and adjust the usage of Copilot on a pay-as-you-go basis.
• Track user adoption of Microsoft 365 Copilot.
• Use Copilot Analytics to monitor usage patterns and adoption trends.
• Manage and govern prompts in Microsoft 365 Copilot.
• Use operational best practices, such as troubleshooting common issues and communicating changes to end users.

Perform basic administrative tasks for Microsoft 365 Copilot agents

• Create a Microsoft 365 Copilot Chat agent.
• Create a SharePoint agent.
• Test, modify, and publish agents
• Manage user access and permissions for agents.
• Manage the agent approval process and governance policies for agent deployment.
• Monitor and manage the agent lifecycle using Microsoft 365 and Power Platform tools.

Published on 04/23/2026

In this training, we mix theory with technical workshops to quickly make you operational. Additionally, each participant receives course materials at the end of the training.

One of our consultant trainers conducts the training. With solid field experience, they make the learning process both interactive and enriching.

For assessment, the trainer regularly asks questions and uses various methods to continuously measure your progress. This approach promotes a dynamic and engaging learning experience.

After the training, we ask you to complete a satisfaction questionnaire. Your feedback helps us to maintain and constantly improve the quality of our training.

Finally, we offer the flexibility to deliver this training both in-person and remotely, and it can be customized to meet your company’s specific needs upon request.

You can register for one of our training courses up to two business days before it starts, if there are still available places and you signed quote.

If you have specific needs related to a disability, please do not hesitate to make a request; we are happy to adjust our services according to the type of disability.

This training leads to the Microsoft certification “Fundamentals of Co-pilot and Agent Administration”. We recommend registering for the exam approximately one month after completing the training. The course materials provided during the training will help you properly review for your certification.

You can register for certification on the Microsoft site. If you would like to buy a certification voucher from us, or if you would like us to support you in this process, please contact us